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Returns

CHANGE OF PRODUCTS

You have the right to change the product or products of another size or color or with another product within 15 days of the date of receipt of the parcel by you, if it meets the necessary conditions. The cost of the first change is free of charge. Free change does not apply to products in which a discount coupon has been used, discounted products, Bazaar products, and throughout official or non-rebates. In this case the shipping / return costs are 2.95 €.

Conditions for change:

-The products must be in their original packaging, in the same condition as you received them, that means not damaged, not washed or worn beyond the test. Acceptance or not of the change will be made after quality control by our company and the status of returned products is assessed.

- First you should contact us by email at info@mybow.gr or by calling 211 4005426. Once our communication is completed, the new parcel is shipped and then exchanged with the old parcel on delivery with the courier.

Basic information:

-Place the products you wish to change in their original packaging.

-The change / replacement will take place in your area, hand by hand. That is, the courier will deliver you the package with the new products and you will give the package with the products you wish to return. The whole change process is free of charge for the first time, any subsequent change will be charged with the amount of € 2.95.

-For the return, change or replacement of the products, you will take into account the value stated on the proof of purchase. In case you want a change in number or color or both, in the same code, the change will be considered equal and there will be no difference in the prices of returns and new products.

-Any change can also be made in our natural store located in Moschonion 27 in Perissos. Our shop is open Monday-Friday 10.00-21.00 & Saturday 10.00-15.00

RETURN PRODUCTS
You have the right to a refund with a view to refunding the value of the returned product (s) within 15 days from the date of receipt of the parcel by you.

Return conditions:
-The products must be in their original packaging, in the same condition as you received them, that means not damaged, not washed or worn beyond the test. Acceptance or not of the change will be made after quality control by our company and the status of returned products is assessed.

-First you should contact us by email at info@mybow.gr or by calling 211 4005426. Once our communication is complete, follow these steps:
-Place the products you wish to change in their original packaging.

-Our company will give a return order to the courier company and within 2-3 working days the goods will be picked up from your premises.

Important information:

-The return of the products will take into account the value stated on the proof of purchase.

-It is necessary in the return package to include the retail receipt accompanying the products. As well as an account number, with Iban, the beneficiary and the bank to which it belongs.

-The return process costs 2.95 € and this amount will be automatically deducted from the amount deposited into your account. Furthermore refund is only for the value of the products (not including any expenses you may have paid).

- Refunds are not made in our physical store but at a distance.

-The refund is paid within one week from the date we receive the products. Money is deposited via our Alpha Bank bank account. There may be reservations from your bank and possible delay if your account is in a bank other than Alpha Bank. Our company is not required to cover the costs it charges (in the normal practice of the banks) the financial institution that the customer cooperates with when receiving the refunded amounts.

-We let you know that we will not accept any changes / refunds if there is no communication with our company.